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July, 2004
You Can Help Lower Freight Costs!
Freight Damage Procedures
During 2004, we have seen a dramatic increase in freight charges. Part of this increase is unavoidable—for example, annual price increases, fuel and oversized surcharges.. However, with your help, we can save on the cost of damaged freight.
Over the years, Woodland Blinds has taken great pride in our boxing and shipping quality. We strive to use the best boxing and packing materials that are available to us. In addition, we continually monitor to ensure that our employees follow our stringent boxing procedures. In spite of our efforts, ship damage is still a problem, mainly because of the fragile nature of our product.
One of the ways that we can curb the cost of shipping and avoid raising prices is to increase the amount that we collect from freight companies for damaged product. There are 3 main reasons that the freight companies deny claims:
- Claims not filed within 15 days after delivery.
- Damaged product not being available for inspection
- No damage noted at the time of delivery.
You can have a direct effect on increasing the amount we collect on freight claims by using the following procedures:
- Inspect the outside of each box for damage before signing for the delivery. Notate any damage on the delivery receipt.
- Open and inspect the contents of the box for concealed damage as soon as possible. Do not reship or deliver the boxes to another location until this inspection is done.
- Notify us as soon as possible of any damage. Our credit policies require that you notify us of damage within 10 days after receipt of the product. Any damage reported after 10 days may not be remedied at no charge.
- Do not install damaged blinds. Package the damaged blinds in the original box and have them available for inspection. The freight company should arrange for an inspection within 2 weeks.
Improving our Options for You
At Woodland Blinds, we are continually finding ways to improve our products . Recently, we have made some improvements in specifications as follows:
- In order to give you more options on our synthetic wood products, we are now allowing same side controls on both KingWood “A” and KingWood “B” blinds.
- In an attempt to reduce ship damaged valance—Effective 8/1/04, 3” wrap-around clips will be standard for all Basswood blinds. Hidden clips are still available upon request.
- All horizontal blinds are now available in widths as low as 8” net width. A $15 surcharge will apply to all blinds under 9.5” net width.
IS E-MAIL MORE CONVENIENT?
Fax communication is not always the best for our customers-so, if you prefer to receive this newsletter via e-mail, simply contact:
sales@woodlandblinds.com to request the electronic version of this newsletter.
Woven Wood Selector Deck
The Sunrise Woven Wood Selector Decks are now available for $35 each. These decks will include 6” x 9” cuttings of each of our 34 styles and colors of woven wood shades. Each cutting will be labeled and secure in an attractive faux-leather carrying case. In addition, the 8 colors of 2” twill cotton edge bindings are labeled and secure on the inside cover.
Woven Wood Selector Decks are also available with your private label information with a minimum order of 25 decks. To avoid delay, please place your order now. Your Sunrise Decks will be shipped to you the 1st week of July.
Thank You! All of us at Woodland Blinds appreciate the extra effort our customers make to help minimize repairs and remakes. That’s why we’ve always passed these savings on to you, our partners. Thank you for your continued support.
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